Cogchat is a multi-company AI chatbot and operations platform. You embed a customer-facing widget on your website, ground answers in your own documents and Q&A, and optionally connect live systems such as helpdesk or account data.

No. Cogchat is built for customer support and self-service — not Slack- or Teams-style employee chat. Company users manage sites, knowledge, and live handoff from a portal; customers talk to the widget.

Each company uploads documents, maintains an approved Q&A index, or scrapes help pages. Replies are retrieved from that tenant-scoped knowledge so answers stay on your content. You can also generate FAQ drafts from sources and approve them before they go live.

Each plan includes a monthly allowance of message credits. Credits are used when the assistant completes a reply. Unused included credits reset at the start of the next billing period. You can add credit packs if you need more volume.

Trial is 14 days with real product limits (sites, documents, scrapes, seats, and credits). No payment is required to start. When the trial ends, choose a paid plan or ask a platform administrator to extend the trial.

List prices on the pricing page adapt to your region (USD, EUR, or INR). Self-serve checkout is charged in USD through PayPal as a one-time payment for a 30-day period. Renew by paying again from Billing. Enterprise is quoted separately.

White-label widget branding and removing the powered-by footer are included on Business, Scale, and Enterprise. Lower plans can add branding later. Logo and colors are configured per site in the company portal.

Yes. When the assistant cannot answer from knowledge, or a customer asks for a person, Cogchat can hand the conversation to a live support inbox with context, schedules, and agent presence.

Yes. Each company is isolated by company_id. You can add multiple sites, each with its own knowledge, embed script, and optional connectors. Super admins operate the platform; company admins only see their own tenant.

Knowledge retrieval is filtered by tenant. Companies cannot see another company’s documents, chats, or connectors. Platform super admins manage the catalog, LLM defaults, and billing — they do not mix tenant knowledge in the widget.

The widget and knowledge workflows support a broad language set (including Eastern European languages). Confirm your priority languages during onboarding so we can validate them in UAT.

Choose Contact sales for Enterprise limits, security reviews, custom onboarding, data residency, or contracted SLAs. Starter through Scale can be started from Register without a sales call.